On a small scale, the former PC-Topp.NET Flop Ten functionality already allowed storing and displaying short texts on customer particularities. This basic feature has been renamed to Extra Customer Info and extended so that one PDF file per customer can be accessed directly in PC-Topp.NET. This lets you store much more customer information than before because a PDF file can contain any amount of text as well as images.

Besides PDF files the functionality also supports text documents of all file types and graphics file formats. (The files must be stored in a dedicated folder on your network. Additionally, the customer with whom the document is to be associated must be entered in the Extra Customer Info list that you can access via “Settings“.)

The documents associated with a customer will be displayed in all places where PC-Topp.NET shows Extra Customer Info (ex Flop Ten) texts. Currently they are accessible via the General tab of the PC-Topp.NET Machine Terminal. If there is a document available for the customer whose order is currently running a PDF icon is displayed in "Instructions & Comments" next to the Flop Ten image. Clicking the PDF icon opens the document. In the future links to customer specific documents will be provided in the other PC-Topp.NET pages displaying Extra Customer Info texts, too.

The Find Orders of a Customer functionality already familiar from the Corrugator Scheduling page is also available in Shipping scheduling now.

The classical Service Customers program has been replaced by a PC-Topp.NET web page which offers more features than the old program.

If you haven't been using that functionality: Service Customers is a small group of clients who guarantee you a high order volume regularly, and for whom you can reserve capacity on the machines in advance using the program "Capacity Reservations".

Additionally, a new type of customer has been introduced: Flop Ten customers are a kind of client every plant has, clients where everything goes wrong, or clients who are too critical. PC-Topp now allows you to identify them and attach a specific remark to each of them that warns of the special conditions and dangers for that customer. It works in the same way as the Service Customers and you get to it by clicking on the link "Flop Ten Customers" in the Service Customers Toolbox.

To create a new Flop Ten or Service Customers entry, select a name from the automatic dropdown in the Customer Name field. And you can optionally add a message that then appears at orders for that customer.

Flop Ten customers and Service customers are clearly marked throughout PC-Topp: The names of Service customers are displayed in blue, those of Flop Ten customers in red letters (see screenshot). If you move your mouse over a Flop Ten customer name the message for this customer is displayed in a Tooltip.

At the Machine Terminal a warning appears whenever an order for a Flop Ten customer is run: Either the message entered for the customer or - if there is no message - the hint "Flop Ten Customer" is displayed in red letters.

Visit the new pages on http://demo.pctopp.com.